Warranty policy

LifeSmarter ("Company", "we", "our", "us") provides a limited warranty on all products sold through our platform ("Products"). This warranty covers manufacturing defects and functional failures under normal use conditions as specified in the product's user manual. The warranty period begins on the date of purchase and is valid for 12 months, unless otherwise specified for certain Products.

What the warranty covers

• Defects in materials or workmanship under normal usage.
• Functional failures of the main hardware component (for example the switch mechanism or circuitry) when installed and used according to the manual.
• Repair or replacement of the defective Product or component at our discretion.

What the warranty does not cover

• Damage resulting from improper installation, misuse, abuse, or neglect.
• Modifications, alterations, or repairs performed by unauthorized persons.
• Cosmetic damage (scratches, dents, paint damage) that does not affect functionality.
• Damage due to external causes: lightning, water exposure (unless the Product is IP rated for water), power surges, fire, natural disasters.
• Consumables and normal wear.

How to make a claim

• Register the device, or have your order number ready.
• Contact support with a description of the fault and, if possible, a photo or video.
• We will confirm coverage and arrange repair, replacement or return within the warranty period.